How to read your natural gas meter

Your meter reading will help us provide you an accurate bill. We use meter readings to bill you for the actual amount of natural gas you use (instead of estimating).

When we cannot access your meter, a meter reading card will be left for you. Use this card to record your meter reading, then submit it online or to our 24-hour phone recording line.

Line drawing of an natural gas dial meter.

Many natural gas meters have 4 dials. Meters with 5 dials or digital displays are also common.

The meter number is displayed on your natural gas meter. The above meter shows the meter number as 062189.

Your natural gas meter is located close to ground level. If your meter is inside, it is usually in the basement close to the ceiling. If your meter is outside, it is about knee height and may have metal posts in front of it to protect it from accidental damage.

Ensure your natural gas meter stays free of ice and snow in winter. Read more about natural gas safety.

Dial display:

  1. Draw the exact position of the dials hands of your natural gas meter on the blank dials on the meter reading card.
  2. From the position of the dial hands, record the meter reading under the dials. (See example reading shown below.)

Graphic of natural gas meter dials.

Digital display:

  1. Look at the digital display on your natural gas meter.
  2. Record the meter reading on the lines under the dials on the meter reading card.

Submit your reading online or phone 204-453-6712 (Winnipeg) or 1-800-652-4490 anytime and follow the prompts to provide your meter number (a 6-digit number found on the front of your natural gas meter) and your meter reading.

For assistance, contact your local office.

Start your new service or stop your current service (electricity and/or natural gas) and change your address at manitobaaddresschange.ca.