Emergency? Do not email.
Call us 24/7 to report electric or natural gas emergencies:
In Winnipeg 204-480-5900
We monitor and respond to emails Monday to Friday 7 a.m. to 8 p.m., and Saturday 8 a.m. to 4 p.m. excluding statutory holidays.
Customer contact centre
Account, customer service questions, and more. Calls and emails are answered Monday to Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 4 p.m. You will need your:
- Manitoba Hydro account number;
- service address;
- primary phone number.
- Phone 204-480-5900
- Toll-free 1-888-624-9376
- TTY 204-360-6154
- TTY toll-free 1-855-287-6809
- Fax 204-360-6155
- Email Customer Service. You should receive a response within 3 business days.
Notify us, along with other organizations, of your change of address.
Disconnections/reconnections and credit reference letters.
View and access your bills and account information online. For technical issues or registration questions:
Visit and follow us on social media. Please do not report emergencies or outages through social media. These accounts are not monitored 24/7.