Frequently Asked Questions

About the Pre-Authorized Payment Plan

1. Who can use pre-authorized payments?
2. What if my banking information changes?
3. What if I move?
4. What if there is not enough money in my account?
5. Can I change or cancel the amount being withdrawn from my account this month?
6. Can I opt out of the Pre-Authorized Payment Plan?

1. Who can use pre-authorized payments?

   • You must be a Manitoba Hydro customer (owner or tenant).
   • Your Manitoba Hydro account must be in good standing.
   • You will need to have withdrawal privileges at a financial institution (bank, trust company or credit union) on a chequing or savings account.

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2. What if my banking information changes?

   You will need to inform us immediately. You can use the Pre-Authorized Payment Plan Application OR send us a note that includes your Manitoba Hydro account number and provide us with a new VOID cheque. Send the information via:

   • Submit changes on the Pre-Authorized Payment Plan Application ;
   • Email us (attach a scanned image of your cheque).
   • Fax: Customer Billing, 1-204-360-6106.
   • Mail: Manitoba Hydro, Customer Billing, PO Box 815 STN Main, Winnipeg, MB R3C 2P4.
   • Drop off at a Manitoba Hydro cashier in one of our local district offices.

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3. What if I move?

   As long as you remain in Manitoba and your financial institution information is not changing, your application is still in effect. Your Manitoba Hydro account number will change with your new account and your the withdrawal date may change. Simply notify us of the date of your move, as soon as possible. We will ensure your final bill deductions stop at the appropriate time and your new account is set up with the appropriate financial information.

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4. What if there is not enough money in my account?

   If there is not enough money for the withdrawal, a second attempt will be made in two business days.

   If the second attempt fails, we will send you a written notice and charge a $20 non-sufficient funds (NSF) fee, along with any applicable late payment charges. Your financial institution may also charge you NSF fees.

   If you have NSF fees with us two months in a row, your option to use pre-authorized payments will be cancelled.

   Some financial institutions offer overdraft protection that may help when paying your bills. Find out more about this service by contacting your branch.

   If you have questions about a specific withdrawal, email PAPP.

   Having trouble paying your bill?

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5. Can I change or cancel the amount being withdrawn from my account this month?

   Yes, on an exception basis. Call 1-204-480-5900 or 1-888-624-9376 at least 3 business days before the due date. Any balance will appear on your next bill and will be included with your current charges on your next withdrawal. Balances of $20 or more are subject to a late payment charge.

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6. Can I opt out of the Pre-Authorized Payment Plan?

   Yes. Once we receive your request, it will take 3 business days to fully cancel your participation in the plan.

   Pre-Authorized Payment Plan Cancellation Notice.

   If there is more than one authorized signature on your chequing account (typically business accounts), you must cancel in writing and all parties must sign:

   • Email us
   • Mail to:
     Manitoba Hydro Customer Billing
     PO Box 815 STN Main
     Winnipeg MB R3C 2P4;
   • Fax 1-204-360-6106;
   • Provide written notice to your local district office.

   If there is only one authorized signature on your chequing account (typically personal accounts), you also have these options:

   • Provide verbal notice at your local district office.
   • Phone at 1-204-480-5900 or 1-888-624-9376.

   See other payment options.

   Contact your financial institution or the Canadian Payments Association for more information about your cancellation or recourse rights.

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