Customer Services

Start Your Service

Please Note: An error will occur if all areas are not filled out. If there is a field that is not applicable please insert n/a.
Read your meter(s) on date of possession, and enter via the "submit your meter reading" form. If a reading is not received, your initial bill will be estimated.

Please indicate the service(s) you are applying for:
  1. New Service Address:
  2. Address You Previously Resided At:
    1. When entering your account number please don't include spaces.

    2. When entering your account number please don't include spaces.

  3. Customer Information:
    1. Please Note: If Joint Owners or Tenants, please also complete information under
      "Other Adult Permanently Residing at this Address."

  4. Other Adult Permanently Residing at this Address
  5. Mailing address: (If different from new service address)
  6. Information Provided By:
  7. Possession Date
    If purchased, please enter Legal Possession Date:
  8. Do you Own or Rent:
    1. Lawyer: (if own)

      If you own your home, we require the name and telephone number of the lawyer that helped you process the sale of your home

    2. Landlord or Building Manager: (If renting)
  9. Will this be your principal residence:
  10. PAPP: Pre-Authorized Payment Plan
    1. If your current account is on the PAPP,
      do you wish to continue with the same bank information?
    2. If you would like to apply for PAPP or wish to continue PAPP but with different bank information, we require a PAPP application. You can print an application form.
  11. EPP: Equal Payment Plan
    1. Enroll in EPP?
    2. If you are enrolling in the EPP between April and August, please note that your EPP will start in September.
Do you have an electricity reading?
Electricity Meter Reading

How to Read Your Electricity Meter


  1. Electricity Meter Dial 1, click where dial is located on meter to enter reading or fill out the form below. Note this dial is not present on most meters.

  2. Electricity Meter Dial 2, click where dial is located on meter to enter reading or fill out the form below.

  3. Electricity Meter Dial 3, click where dial is located on meter to enter reading or fill out the form below.

  4. Electricity Meter Dial 4, click where dial is located on meter to enter reading or fill out the form below.

  5. Electricity Meter Dial 5, click where dial is located on meter to enter reading or fill out the form below.

* Not present on most meters

Electricity
  Meter Number   Dials   Date of Reading  
1 2 3 4 5 dd mm yyyy
arrow 1 =   arrow
arrow 2 =   arrow
arrow 3 =   arrow
arrow 4 =   arrow
arrow 5 =   arrow
arrow 6 =   arrow

Do you have a natural gas meter reading?
Natural Gas Meter Reading

How to Read Your Natural Gas Meter


  1. Natural Gas Meter Dial 1, click where dial is located on meter to enter reading or fill out the form below. Note this dial is not present on most meters.

  2. Natural Gas Meter Dial 2, click where dial is located on meter to enter reading or fill out the form below.

  3. Natural Gas Meter Dial 3, click where dial is located on meter to enter reading or fill out the form below.

  4. Natural Gas Meter Dial 4, click where dial is located on meter to enter reading or fill out the form below.

  5. Natural Gas Meter Dial 2, click where dial is located on meter to enter reading or fill out the form below.

* Not present on most meters

Natural Gas
  Meter Number   Dials   Date of Reading  
1 2 3 4 5 dd mm yyyy
arrow =   arrow

Credit Guarantee Policy - Please Read:
If you have not yet established a satisfactory credit history with Manitoba Hydro a credit guarantee may be required. A credit guarantee can be in the form of a Pre-Authorized Payment Plan, credit reference letter, photo identification, irrevocable letter of credit from a financial institution, credit worthy third party co-signer, or a monetary security deposit. Submitting this form confirms you have read and understand this policy statement.

Please Note: If your form has been successfully received you will see a thank you screen after you click the submit button.


Thank You