Frauds and scams

Power saving devices

We have received calls from concerned customers regarding phone calls from companies selling "power saving devices" that supposedly save a substantial amount on electricity bills.

The callers pretend to be Manitoba Hydro employees, and say these devices are approved by Manitoba Hydro. Sometimes they ask for credit card numbers. We have not approved of such a device, and we do not ask for credit card information over the phone.

Any device being sold and used in Manitoba must be approved by a certification organization accredited by the Standards Council of Canada. See a list of acceptable certification organizations.

Suspicious phone calls or emails

Be aware of phone scams or emails regarding Manitoba Hydro. A typical scam call:

  • originates from a toll-free number – in some cases, they falsify Caller ID to display our number;
  • the caller asks a few questions, then states that your account is in arrears and must be paid immediately;
  • you are provided with payment options which include making a payment through a local retailer (often Safeway/Sobeys), paying through a PayPal account, wiring a cash payment via Western Union, or providing a credit card number.

We do make reminder phone calls to customers who are in arrears and we may demand payment to prevent disconnection of service. We do not:

  • accept payments over the phone;
  • accept PayPal or credit card payments;
  • ask you to wire money.

Another scam comes by phone or email and sends a fake energy statement that shows you have an outstanding bill. These emails are not from Manitoba Hydro. Your accounts and privacy have not been compromised in any way.

Suspicious door-to-door solicitations

We have received reports of people falsely claiming to be affiliated with Manitoba Hydro knocking on doors and insisting on checking furnaces inside the home.

Know what to do if someone who claims to be with Manitoba Hydro insists on coming into your home.

How to identify Manitoba Hydro staff

Our staff go door-to-door for various reasons – ask for their name and to see their ID card. Manitoba Hydro staff:

  • have an official identification card with their name and photo.
  • will approach you in a professional and courteous manner and will not pressure you to allow them into your home, even for home appliance inspections, or purchasing a product or service.

We have partnered with the Brandon Neighbourhood Renewal Corporation who go door-to-door in southwest Manitoba.

Ecofitt technicians go door-to-door in communities and neighbourhoods throughout Manitoba to offer on-the-spot installation of free water and energy saving devices to eligible customers. Ecofitt technicians carry Manitoba Hydro-issued identification badges.

What to do if you are contacted

We advise caution and due diligence if you are contacted by anyone representing Manitoba Hydro.

  • If you receive suspicious or unexpected email, do not:
    • reply or click on any links;
    • provide any personal or payment information.
  • Report suspicious phone calls or emails immediately to:

Call us to check if a Manitoba Hydro bill or service request is valid at 204-480-5900 or 1-888-624-9376.

If you have questions about a pending disconnection, call our Credit & Recovery services at 204-480-5901.