A planned outage is a temporary, scheduled power disconnection. As many of our lines are several decades old, they need replacement or repair over time, which in some cases requires a planned power outage.
Why we have them
Planned outages allow our crews to perform essential work such as upgrading aging or damaged equipment to help prevent future unexpected outages. De-energizing the system during this work helps protect both our crews and the public. This approach is consistent with industry standards across North America and is critical to ensuring reliability of the electricity system.
We understand that outages can be inconvenient, so we do our best to keep them as short as possible and try to give at least two days of notice in advance. While that’s our goal, there are times when an “emergency” planned outage is needed to prevent an imminent equipment failure and avoid a larger unplanned outage. Shorter notice may be given in these situations.
Safety for you and for our teams remains our top priority.
New safety precautions may mean more planned outages
We’ve upped our safety precautions for working on older power lines, but that may mean more planned outages. A great way to prepare is by setting up email or text outage notifications through your online account.
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Get notified
We try to make sure all of our customers get an autodial notification before a planned outage, however communication is significantly improved through timely updates and notifications with an online account.
Sign up to choose to get notifications by text, email or automatic phone message, along with a reminder on the day of the outage. You can set up or update your notification preferences anytime.
Be prepared
It's important to be prepared and know what to do when the power goes out. Learn how to prepare for a power outage.