Manitoba Hydro accessibility policy

  1. Statement of commitment

    Manitoba Hydro is committed to achieving accessibility and meeting the needs and abilities of all people while ensuring their dignity and independence is maintained.

    Manitoba Hydro believes in inclusion, values diversity, and recognizes the importance of improving access and removing barriers for its customers, public and employees. The corporation is committed to meeting the requirements of The Accessibility for Manitobans Act (Province of Manitoba website).

  2. Policy availability

    The corporation will maintain its accessibility policy in a written format. It will be available to the public and will be provided in an accessible format when requested.

  3. Multi-year accessibility plan

    Manitoba Hydro's Accessibility Plan will be reviewed and updated every 2 years. The corporation will make the plan available to the public and provide it in an accessible format when requested.

  4. Information and communications

    When providing information to, or communicating with, a person with a disability, Manitoba Hydro will provide, on request, the information and communication in an accessible format or with a communication support. The corporation will work in consultation with the person with the disability to provide the information in a timely manner that takes into account the person's disability.

  5. Customer service

    Manitoba Hydro will strive to provide barrier-free access to goods and services that accommodates the needs of its customers. The corporation will recognize and support members of the public who use assistive devices, support persons or service animals.

  6. Training

    The corporation will provide training to employees on accessibility requirements under The Accessibility for Manitobans Act and the Accessible Customer Service Standard. As new standards are developed, updates to training modules will be developed and delivered to employees.

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