What to do if you can’t pay your bill
Contact us to settle past-due accounts, establish suitable payment arrangements, or arrange to have disconnected services reconnected.
You will need your:
- Manitoba Hydro account number;
- service address;
- primary phone number.
Contact hours (calls and emails):
Monday to Friday 7:30 a.m. to 6 p.m.
Saturday 8 a.m. to 4 p.m.
- Phone 204-480-5901;
- Toll-free 1-888-624-9376;
- Email Credit & Recovery Services.
It may take up to 5 business days for us to reply depending on the amount of emails we are handling. Thank you for your patience.
Bill Payment Centre contact hours (in-person at 360 Portage Ave.):
Monday to Friday 8 a.m. to 4:30 p.m.
If your electric and/or natural gas services are disconnected for non-payment, full payment of your account balance plus a reconnect fee for each service will be required before the service is reconnected.
Services that are disconnected will be reconnected within 72 hours once payment is received. Some exceptions may apply; e.g. poor weather, fly-in communities.
Monday to Friday, 8 a.m. to 4:30 p.m. – $50 plus GST
Evenings & weekends – $65 plus GST
*Additional costs may apply in some situations.
We are not responsible for any damages or losses that may occur as a result of electricity and/or natural gas services being disconnected for non-payment. You are responsible for protecting people, animals, and property impacted by disconnection for non-payment.