Homeowners should be cautious of door-to-door solicitors

October 4, 2016

A number of Manitoba Hydro residential customers have reported solicitors falsely claiming to be affiliated with the utility knocking on doors and asking to check furnaces and test water conditions.

To date reports have been submitted to Manitoba Hydro from across the province.

The individuals ask to enter to the residence to inspect the homeowner’s furnace or test water conditions. They then offer to rent or sell the homeowner a new furnace or water filtration system.

Manitoba Hydro is not involved in any of these programs, and advises homeowners to deny entry.

Homeowners purchasing a new furnace or any home improvement equipment should also get at least three quotes from reputable vendors so they can compare prices and service.

While Manitoba Hydro employees do go door-to-door periodically for various reasons, they always carry an official identification card with their name and photo. If someone asks to enter your home claiming to be with Manitoba Hydro, ask for their name and to see their ID card.

Contact us at 1-888-624-9376 if you have any doubts about someone who claims to represent or be affiliated with Manitoba Hydro before allowing the individual into your home.

If you believe you have encountered, or are a victim of fraudulent solicitation, immediately call your local police department.

Consumers can also contact the Canadian Anti-Fraud Centre at 1-888-495-8501, or contact the Manitoba Consumer Protection Office at 1-800-782-0067 or visit gov.mb.ca/cca/cpo/home_improvements. The Consumer Protection Office investigates complaints about unlicensed businesses and direct sellers, high-pressure sales tactics, warranty concerns on goods and services, and cancellation rights.

For more information on how to identify legitimate Manitoba Hydro employees, see hydro.mb.ca/accounts_and_services/frauds_and_scams/door_to_door.shtml.