Downed power lines

If you see a damaged or fallen power line, call 911 or your local emergency services immediately.

  • Treat all downed lines as if they were energized. Stay away from them and anything that they touch, including puddles of water, flooded structures, and fences (especially metal fences).
  • Never touch a downed power line or try to move one with any type of object as this can result in serious injury or death. A non-conductive material like wood can have moisture in it that acts as a conductor. The line could also slide down the object and come into contact with you.
  • Do not try to repair damaged power lines or remove tree limbs from power lines — our qualified employees will do this.
  • Avoid our crews when they are working on power lines.
  • Keep children inside and pets on a leash to prevent electric shock or electrocution.
  • If you live in a tornado zone or where high winds can occur, secure anything that might be blown around or torn loose and cause a fire.

Vehicle in contact with downed power line

Call 911 or your local emergency services immediately.

If your vehicle makes contact with a downed line, stay in the vehicle and wait for help to arrive. Assume all downed power lines are live and do not drive over them.

If it is dangerous to stay in the vehicle:

  1. Keep your feet together and hold your arms tightly at your sides.
  2. Jump clear without touching the vehicle and the ground at the same time, and land with both feet together.
  3. Shuffle or hop away while keeping your feet together.
  4. Move at least 10 metres away from the downed lines.

Do not step out of the vehicle one foot at a time — you make a path for electricity to ground — as this can cause severe injuries or death.

Tree touching a power line

If you see a tree touching a power line, stay at least 10 metres away, and call 911 or your local emergency services immediately.

  • A tree touching a power line can be energized — stay away from it and from anything the line may be touching.
  • Do not remove tree limbs on power lines as they may still be energized.

Many outages caused by trees can be prevented planting your tree away from power lines.

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