Emergencies

Natural gas leak

Natural gas is a colourless, odourless, and highly flammable gas. Mercaptan is added to natural gas to give it a strong, sulphur-like or rotten egg smell.

If you smell natural gas, evacuate people and pets out of the area immediately.

  • Leave the doors open as you exit.
  • Do not light matches, smoke, operate electrical switches, appliances, phones, vehicles, or create any other source of ignition or sparks.
  • From a safe place, call 911 or your local emergency services immediately.

If you detect a natural gas pipeline leak, evacuate people and animals out of the area immediately.

  • Starting a vehicle may create a spark, so you may have to walk out.
  • Shut down equipment if it is safe to do so.
  • Alert anyone who is nearby and stay upwind.
  • From a safe place, call 911 or your local emergency services immediately.

Large natural gas leaks may create shimmering vapour clouds, bubbles in water, distinct patches of dead or discoloured vegetation, or a loud hissing noise.

Stay away from the building or area until safety officials say it is safe to return.

Read more about natural gas pipeline safety.

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Carbon monoxide (CO) alarm goes off

If anyone has symptoms of CO poisoning:

  1. Evacuate people and pets immediately.
  2. Leave the doors open as you exit.
  3. From a safe place, call 911 or your local emergency services immediately.

If no one has symptoms of CO poisoning, your CO detector or fuel-burning equipment may not be working properly:

  1. Immediately turn off the fuel-burning equipment.
  2. Evacuate anyone who may be at risk – children, the elderly, or pregnant women.
  3. Open doors and windows.
  4. Call us anytime at 204-480-5900 (Winnipeg) or 1-888-624-9376 (toll-free).

If your alarm does not go off but you have symptoms of CO poisoning that go away when you leave the building, call 911 or your local emergency services immediately.

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Person or equipment touches a power line

Call 911 or your local emergency services immediately. Do not touch a person in contact with a power line.

If a person is in contact with high voltage power lines or underground cables:

  • attempt a rescue only if you are trained to use special live-line tools;
  • throw a heavy object (wooden tool, dry rope, hose, wood board) to try separate the victim from the power line.

If equipment comes into contact with overhead power lines or underground cables:

  • keep everyone at least 10 metres away from the equipment, its load, and any fallen power lines;
  • do not touch a winch line or the equipment load.

Rubber boots and gloves will not insulate you from a high voltage line – you can receive serious injuries or die. Rubber tires can conduct electricity and may explode or burn.

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Electrical fire

Call 911 or your local emergency services.

Do not put water on an electrical fire. If the fire is large, do not try to put it out yourself – get everyone to safety.

If an electrical fire starts:

  • disconnect the power if it is safe to reach the cord or outlet;
  • use the proper fire extinguisher (Class C).

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Prepare for an emergency


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