Emergency response service

We have trained staff on call, capable of responding to electrical and natural gas emergencies requiring on-site crews and repair. An emergency may be electrical equipment failure at your facility, a power outage, or a natural gas leak.

If an electrical or natural gas emergency or outage occurs in your facility, you can reach us 24 hours a day, 7 days a week through our Trouble Call Response System by calling 1-888-624-9376 to report the problem.

You will be able to speak with a Manitoba Hydro representative who will take your information and give you further details of the outage. For industrial and large commercial customers, your account advisor will be notified of the outage and will be in contact with you.

You can also report abnormal electrical conditions, such as power sags, and help improve your system reliability by filling out our power event report for large power customers.