Report a power outage
Let us know if you’ve lost power. Every report helps us to respond and restore power faster. Our online form takes less than a minute to complete and helps us pinpoint power outages and improve restoration times. All you need is your account number, meter number or address.
If you see a downed power line or an electrical fire, call 911.
Want to report a power outage for an area you don’t live in?
Call us at 1-888-624-9376 (1-888-MBHYDRO).
Use the outage map
Our power outage map is updated every five minutes and has the latest information on our planned and unplanned power outages, including causes and the number of people affected.
Fuel-burning appliances
During a power outage, it may be tempting to use fuel-burning equipment. Never operate fuel-burning patio heaters, barbecues, camp stoves or generators inside your home or in an enclosed space. Dangerous levels of carbon monoxide (CO) can accumulate, causing illness or death.
Learn more about the risks of CO
During a flood
Spring run-off flooding may develop slowly, but heavy rain can cause flash floods in lowland areas and basements. We disconnect electrical services in flooded areas. If an electrical or natural gas emergency occurs, flood-related or otherwise, call 911 or your local emergency services immediately.
Never enter flooded basements or buildings as they may have energized wires or appliances. Electricity can move through water or wet flooring and cause a severe electrical shock or death. Even a small amount of water on the floor can be dangerous.
Call 1-888-624-9376 (1-888-MBHYDRO) to disconnect the power and shut off your natural gas service.
- Watch for submerged poles and low-hanging power lines if traveling by boat.
- Avoid standing water as underground or downed power lines can carry an electric charge.
- Don't travel after dark unless it is an emergency as power lines as very difficult to see.