If you believe we are responsible for damage to your equipment or property, here’s what to do:
- Reach out to your insurance company, agent or broker before submitting a claim to us. They can confirm if your policy covers the damage.
- Understand that we are not legally responsible for damage caused by:
- an act of nature beyond our control (for example, storms, flooding, or wildfire)
- wildlife contact with our electrical system
- failure of your electrical equipment due to outages or fluctuations of our electrical system
- removing or trimming trees
- a vehicle collision that damages or interrupts our infrastructure
- failure on your part to provide adequate protection for your electrical or natural gas equipment
- negligence on your part
- actions of a third-party or independent contractor
- If you believe that we are responsible, read about how to submit a damage claim.