Depending on your home, you could have both a natural gas and an electricity meter. Natural gas meters are close to ground level, about knee height, and may have metal posts in front of it to protect it from accidental damage. If it’s inside your home, it’s usually a natural gas meter and in the basement close to the ceiling. Electricity meters are typically outside of your home at eye level.
Meter types
Our meters have two different display types: dial display and digital display.
All meters have a special seven-digit identification number that starts with the letters MH. Record the meter number only and not the letters.
Dial display
These meters typically have four circular dials with the numbers 0 to 9. However, five-dial meters are also common.
Instructions
Look at the dial hands and record the meter reading. If a dial hand is between two numbers, write down the lower number. If it’s between 9 and 0, choose 9.
Digital display
These meter types have a digital display and alternate between two or three sets of numbers.
If you produce your own electricity to sell back to the grid, you may have a bi-directional meter. Learn more about how to read a bi-directional meter.
Bi-directional meters
Instructions
The first display is a test pattern with a row of number eights. The second display is a five-digit number with the letters “kWh,” representing how much energy the property has used. Wait for the electricity meter to show the second display and record the meter reading.
What to do next
If your meter is blank or doesn’t display a reading, call 1‑888‑624‑9376 (1‑888‑MBHYDRO). Otherwise, write down your meter number and submit your meter reading.