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Reasons for a high bill


  • A very cold winter or a very hot summer can add to your energy costs if you use more heat or air conditioning.

Meter readings

We read most meters every other month. Not all meters are easy to read, so mistakes can be made. If you think your reading is incorrect, provide us with a new reading.

  • Check if you were charged for an estimated or actual meter reading. If this month’s bill is an actual reading, the previous month may have been a low estimated reading. This month’s bill made up the difference between the two readings.
  • Our meter readers may not access a meter because of locked gates, high fences, snow, and dogs. If we can’t read your meter, the bill will be estimated. An actual reading may suddenly increase your bill.
  • Estimated readings are based on the previous year’s consumption for your property. If last year’s winter was warmer than this year, then estimates will be low. When an actual reading is entered, the bill will seem higher than average.

Avoid surprises – submit your meter readings online.

How many days you were billed for

Our billing cycle is typically every 30 days. We bill in cycles throughout the month rather than just the first or last days of the month.

  • Moving (first bill or last bill) or account adjustments can mean you were billed for more than 30 days which will make your bill higher.

Equal Payment Plan

If you are on our Equal Payment Plan (EPP), your bill is the same amount every month from September to July. If it is different, it could be for a couple of reasons.

  • In spring, your monthly EPP amount may be revised to better balance at the end of the EPP year.
  • In August, you are charged for that month’s energy plus the difference between the EPP installments that were billed. You may receive a credit or you may have an amount owing.

Changes to property

  • Renovations on your property can make your bill higher than average. Power tools, open walls or windows, or water heating can use more energy.
  • Adding appliances such as air conditioners, hot tubs, pool heaters, baseboard and portable heaters, televisions, and computers will use more energy.
  • The condition of your furnace and other appliances affects energy usage. Well-maintained appliances generally use less energy.
  • Switching from natural gas to electric heat, or vice versa, can affect your bill.
  • Additional occupants or house guests during the billing period will also contribute to a higher bill.

Standby power

Standby power is also known as leaking electricity, vampire power, and phantom load. It can account for up to 10% of all electricity used in a home.

  • Unplug your electronics that use standby power or replace them with ENERGY STAR® certified products. These products use up to 50% less power in standby mode and will help reduce your energy consumption.

Read more about energy efficient appliances.