Submit a meter reading

Your bill will be more accurate if your natural gas and electricity meters are read regularly. You should send or call in a meter reading if:

  • there is no access to your meter when a meter reader comes to read it;
  • you apply for the Equal Payment Plan (a meter reading is required with your application);
  • you are a self-read customer*;
  • your next reading is scheduled to be estimated and you prefer to be billed on an accurate reading*.

Submit meter reading

Our response to COVID-19

We have closed our offices to the public, including the cash counter at 360 Portage Avenue in Winnipeg, and suspended all non-essential services in occupied homes. This includes, but is not limited to:

  • meter exchanges;
  • residential electrical inspections;
  • residential natural gas appliance inspections;
  • public building leak surveys;
  • disconnections;
  • meter readings where the meter is located inside an occupied home.

Call in your reading to 204-453-6712 (Winnipeg) or 1-800-652-4490 toll-free.

Remember to submit final and initial meter readings if you move.

* Check your bill’s messages for the dates when you should submit your meter reading.

If you want to keep a paper record of your meter readings, print the meter reading record (PDF, 30 KB).