Submit a meter reading

Your bill will be more accurate if your natural gas and electricity meters are read regularly. You should send or call in a meter reading if:

  • there is no access to your meter when a meter reader comes to read it;
  • you apply for the Equal Payment Plan (a meter reading is required with your application).

Check your bill’s messages for the dates to submit your meter reading if:

  • you are a self-read customer;
  • your next reading is scheduled to be estimated and you prefer to be billed on an accurate reading.

Sign in and submit your reading
Don't have an online account? Register now or submit your reading without an account.

Our response to COVID-19

We have closed our offices to the public, including the cash counter at 360 Portage Avenue in Winnipeg, and suspended some non-essential services.

Call in your reading to 204-453-6712 (Winnipeg) or 1-800-652-4490 toll-free.

Remember to submit final and initial meter readings if you move.

If you want to keep a paper record of your meter readings, print the meter reading record (PDF, 30 KB).