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Our response to COVID-19

Updated May 9, 2022

Manitoba’s current pandemic response level is limited risk (green).

We are adhering to the current Public Health orders for our operations. Emergency work will continue following all Public Health orders.

Work has resumed for the following (as current public health orders allow):

  • residential meter readings;
  • collections (disconnections or reconnections);
  • commercial meter exchanges;
  • commercial natural gas inspections;
  • commercial maintenance;
  • public building leak surveys;
  • gas move-ins for new homes;
  • residential meter exchanges;
  • residential natural gas inspections (excluding pool heaters and barbecues).

Emergency work includes the following, but is not limited to:

  • outages;
  • fire or explosion;
  • asphyxiation or injury due to natural gas fumes;
  • blowing natural gas;
  • carbon monoxide calls;
  • no heat calls;
  • essential calls (hospitals, institutions, schools, or nursing homes) where there is a threat to public safety.

Payment arrangements during COVID-19 pandemic

If you are struggling financially because of the COVID-19 pandemic, we can arrange a flexible payment plan and will suspend late-payment charges for up to 6 months. If you’re unable to pay your bill by your due date, contact us so we can help you by making these changes on your account.

Emergencies

For emergencies, call us at 204-480-5900 in Winnipeg or toll-free at 1-888-624-9376.

Safety is our priority when we’re attending an emergency or safety-related call. We may need to come into your house or your business during an emergency. If that’s the case, we will wear the protective equipment recommended by public health authorities.

Stopping the spread

Based on the latest information available from public health authorities and governments, this is what we’re doing to help stop the spread of COVID-19:

  • implemented a corporate governance system for monitoring the COVID-19 situation, communications, and decision making;
  • closed our offices to the public, including the cash counter at 360 Portage in Winnipeg;
  • implemented enhanced cleaning protocols for our facilities and vehicles;
  • scheduled more frequent, intense cleaning and disinfecting of our offices and work locations;
  • provided employees with hand and surface sanitizer, and other personal protective equipment, as appropriate to the job.

Changes for our contractors

We have taken measures to protect the health and safety of employees and contractors and to impede the spread of the virus.

We have the following expectations of our contractors with respect to the COVID-19 pandemic and respective health and safety protocols:

  • direct staff to not come to work if they exhibit cold/flu symptoms and to screen their return to work according to the screening criteria defined by Manitoba Hydro;
  • provide employees with hand and surface sanitizer, and other personal protective equipment, as appropriate to the job.

Manitoba Hydro continues to work diligently to monitor the pandemic situation and provide the best guidance and measures to help reduce the risk of introducing or spreading COVID in our workplaces.

These measures will continue to evolve based on advice from authorities.