We may need to visit your property for several reasons related to your meter:
- Routine maintenance or inspection to ensure the meter is functioning properly.
- Meter reading if remote readings are unavailable or inaccurate.
- Upgrades or replacements of outdated or malfunctioning meters.
- Investigation of reported issues, such as unusual usage patterns or service interruptions.
- Safety checks following extreme weather events or infrastructure updates.
These visits help ensure accurate billing, safe service delivery and reliable energy performance.
How to know if the representative is authorized to be there
Your safety and peace of mind are important. Here is how to verify the identity and legitimacy of our representatives:
Identification
- Our authorized representatives will have an official ID card with their name and photo.
- Their uniform displays our logo clearly.
- They will approach you in a professional and courteous manner.
- They will take the time to confirm their identities for your safety.
Advance notification
- You may receive prior notice via mail, email or phone about our visit.
- Emergency or unplanned visits may occur, our representatives will provide valid identification.
Don’t let anyone in without verification
- Our employees rarely need to enter your home unless there’s a specific issue requiring indoor access.
- We will not pressure you to allow us entry into your home.
- We’ll never ask for money or account information.
What to do if you feel unsafe or suspect fraud
If something feels off:
- Do not engage or allow access to your property.
- Report the incident, the data we collect will help us investigate scams and fraudulent activity.
- If you feel threatened, contact 911.