People knock on doors and insist on checking furnaces, water heaters, and air conditioners. They may pretend to be one of our employees or they may say that their business is working with or for us.
When someone comes to your door representing Manitoba Hydro, ask for their name and to see their ID card. Our employees:
- will have an official identification card with their name and photo;
- will approach you in a professional and courteous manner;
- will not mind if you take the time to confirm their identities for your safety;
- will not pressure you to allow them into your home, even for home appliance inspections;
- will never try to sell you any product or service.
KimPro Energy field staff conduct safety inspections and leak surveys of Manitoba Hydro’s natural gas system in southern Manitoba between May and October. They carry contractor photo identification. They inspect all residential and commercial natural gas lines and services, including gas meters and below-grade piping. The inspections allow us to provide safe, reliable service to our customers and meet regulatory requirements.
Manitoba Hydro Utility Services (MHUS), a subsidiary of Manitoba Hydro, provides natural gas safety inspections on meter sets and risers across the province. They carry Manitoba Hydro photo identification.
What to do if you are contacted
If you ever feel threatened or concerned for your safety in any way, contact your local police. Your safety should always be your priority.
Never give your personal information to someone whose identity you cannot be sure of.
If you have questions about a pending service disconnection, call our Credit & Recovery services at 204-480-5901.
If you have been contacted by a suspected scammer, report it online.