Door-to-door scam

People knock on doors and insist on checking furnaces, water heaters, and air conditioners. They may pretend to be one of our employees or they may say that their business is working with or for us.

When someone comes to your door representing Manitoba Hydro, ask for their name and to see their ID card. Our employees:

  • will have an official identification card with their name and photo;
  • will approach you in a professional and courteous manner;
  • will not mind if you take the time to confirm their identities for your safety;
  • will not pressure you to allow them into your home, even for home appliance inspections;
  • will never try to sell you any product or service;

We have partnered with the North End Community Renewal Corporation who go door-to-door in the North End of Winnipeg.

Manitoba Hydro contracted Ecofitt Install Techs.

Official ID badge and uniform of Ecofitt Install Techs.
Enlarge image.

Ecofitt technicians go door-to-door in communities and neighbourhoods throughout Manitoba to offer on-the-spot, installation of water and energy saving devices to eligible customers. Ecofitt technicians carry Manitoba Hydro-issued identification badges. The devices and installation are free; technicians will not try to sell you anything.

Hetek Solutions field staff conduct leak surveys of Manitoba Hydro’s natural gas system in southern Manitoba. They also carry identification. They inspect all natural gas lines and services to residential homes, including gas meters, for any below-grade leaks.

What to do if you are contacted

If you ever feel threatened or concerned for your safety in any way, contact your local police. Your safety should always be your priority.

Never give your personal information to someone whose identity you cannot be sure of.

If you have questions about a pending service disconnection, call our Credit & Recovery services at 204-480-5901.

To check if a Manitoba Hydro bill or visit is real, call us at 204-480-5900 or 1-888-624-9376.