Text message scam

There’s a new text message scam that tries to get personal banking information from our customers. It’s a phishing scam that looks like an Interac e-transfer that tells you to get an account refund by clicking on a link and giving your bank account information.

This message is not from us — it is fake. Never give any personal or account information out over the phone, or by email or text.

We send text messages to customers to remind them to pay overdue bills. Those text messages will have a reference number.

If you get MyBill texts, those texts will have a “masked” account number in it that will look like: account number xxxxxxx 1234567.

Example of a scam text message often sent to our customers.

Example of a scam text message often sent to our customers. Enlarge image.

We do not include any personal or account information in those texts. They are simply requests for those customers to contact us by phone or email to pay or make payment arrangements.

What to do if you are contacted

If you ever feel threatened or concerned for your safety in any way, contact your local police. Your safety should always be your priority.

Never give your personal information to someone whose identity you cannot be sure of.

If you have questions about a pending service disconnection, call our Credit & Recovery services at 204-480-5901.

To check if a Manitoba Hydro bill or visit is real, call us at 204-480-5900 or 1-888-624-9376.

If you have been contacted by a suspected scammer, report it online.