Text message scam
Text message scams often try to get personal banking information from our customers. Sometimes they look like an Interac e-transfer that tells you about an account refund; sometimes they threaten disconnection unless you pay right now.
These messages are not from us — they are fake. We do not request this information from our customers. Never give any personal or account information out over the phone, or by email or text.
Text messages from Manitoba Hydro
We send text messages to customers to remind them to pay overdue bills. Those text messages will have a reference number. We will also send outage notification texts, but only if you’ve opted in to notifications using your online account.
If you get online account texts, those texts will have a “masked” account number xxxxxxx 1234567. You can manage your notification settings — including what notifications you receive from Manitoba Hydro on what platforms — in your online account.
If you receive a text claiming to be from Manitoba Hydro and you’re unsure, contact us by phone — 1-888-624-9376 — or on social media. We’re @manitobahydro on Facebook, Twitter and Instagram.
What to do if you are contacted
If you ever feel threatened or concerned for your safety in any way, contact your local police. Your safety should always be your priority.
Never give your personal information to someone whose identity you cannot be sure of.
If you have questions about a pending service disconnection, call our Credit & Recovery services at 204-480-5901.
To check if a Manitoba Hydro bill or visit is real, call us at 204-480-5900 or 1-888-624-9376.
If you have been contacted by a suspected scammer, report it online.