What to do if you can’t pay your bill

We know the COVID-19 pandemic will affect some of you financially, so we’ve stopped all disconnections related to overdue accounts until further notice.

If you are struggling financially because of the COVID-19 pandemic, we can arrange a flexible payment plan and will suspend late-payment charges for up to 6 months. If you’re unable to pay your bill by your due date, contact us so we can help you by making these changes on your account.

You will need your:

  • Manitoba Hydro account number;
  • service address;
  • primary phone number.

Contact hours (calls and emails):
Monday to Friday 7:30 a.m. to 6 p.m.

It may take up to 5 business days for us to reply depending on the amount of emails we are handling. Thank you for your patience.