Struggling to make a payment? You’re not alone.
It happens. Many of our customers face payment challenges. The good news is that we’re here to help. We have a variety of options to help ease the financial burden of an overdue account.
Get immediate help
From one-off assistance programs to long-term payment plans, we have a financial solution that’s right for you. Explore the list below to see what works best for your specific situation.
Payment Arrangement
Give yourself some extra time paying off your balance by setting up pre-scheduled weekly, bi-weekly or monthly payments.
Apply online for payment arrangements
Neighbours Helping Neighbours
Access one-time emergency funding designed for low-income customers facing service interruption or disconnection.
Customer Arrears Assistance Plan
Set up an easy-to-manage plan that lets you bundle your overdue amount and current charges into a single monthly payment to help pay off your balance.
Explore other services
If bill affordability is a longer-term concern, we have programs, tools and loans to make the cost of energy more predictable over the course of the year.
Equal Payment Plan (EPP)
A specialized service that allows account holders to spread equalized payments over the year. This helps to avoid higher bills in colder months and aids in budgeting.
Apply online for the equal payment plan
Energy Efficiency Assistance Program (Efficiency Manitoba)
Access free energy efficiency upgrades for income qualifying households.
Home Energy Efficiency Loan (HEEL)
If your account is in good standing, consider completing efficiency upgrades to your home and adding the cost to your energy bill with affordable financing. This helps to reduce your overall bill to make ongoing payments easier.
Apply online for the Home Energy Efficiency Loan
What to do if your service is limited or disconnected
If you have an outstanding balance and aren’t able to make a payment, contact our engagement center right away. They’ll work with you to make sure your energy services continue to flow. Without a full payment or a payment arrangement from us, you could face disconnection. That could take up to 72 hours (about 3 days) to restore and cost you $70-$100 plus GST to reinstate.