What to do if you can’t pay your bill
If you are struggling financially because of the COVID-19 pandemic, we can arrange a flexible payment plan and will suspend late-payment charges for up to 6 months. If you’re unable to pay your bill by your due date, contact us so we can help you by making these changes on your account.
Sign up for an online account and manage your payments from your smart phone, tablet or computer.
You will need your:
- Manitoba Hydro account number;
- service address;
- primary phone number.
Customer Arrears Assistance Plan
If your account is unpaid and overdue, and you are struggling to make monthly payments in full, the Customer Arrears Assistance Plan (CAAP) can provide you with one easy-to-manage monthly payment. Under the CAAP, your monthly bill will consist of:
- a monthly CAAP instalment for your overdue debt;
- a monthly instalment for your consumption, as you will be enrolled in the Equal Payment Plan which divides your energy costs into equal monthly payments.
Contact us to determine if you are eligible for CAAP.
Additional financial support
Neighbours Helping Neighbours is a program that provides lower income individuals, families, and seniors who are unable to pay their energy bill due to personal hardship or crisis. Find out if you are eligible for a grant through the Neighbours Helping Neighbours program.
Contact hours (calls and emails) are Monday to Friday, 7:30 a.m. to 6 p.m..
It may take up to 5 business days for us to reply depending on the amount of emails we are handling. Thank you for your patience.