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How to read your bill

We send you an energy bill each month that breaks down charges based on the type of services you use. Understanding the features of your energy bill can help you find the information you need. It might look different depending on how you get your bill (paper or paperless).

Online bill (paperless)

Screen shot of utility bill summary within the Hydro app displayed on a smart device.
  1. Current balance – The outstanding balance on your account. If your current balance is $0, your payments are up to date. Your balance may not reflect recent bill payments. Payment processing times are based on your method of payment and your financial institution’s payment schedule. Your balance will be updated accordingly once payment is received.
  2. Amount due – Totals all of your electricity, natural gas, adjustments and other charges for the service location. If your account is on pre-authorized payment, one withdrawal will be made per bill.
  3. Bill due date – The date your payment is due.
  4. Balance forward – The outstanding balance from your last bill.
  5. Payments – The payments made since your last bill.
  6. View bill – View and download a copy of your energy bill.

See the most up-to-date account balance online

With your online account, you can see your current balance at any time on our website or by downloading the Manitoba Hydro app.

Download on the App Store Get it on Google Play

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Paper bill

An example of the top portion of the first page of the paper bill. The information is split into 2 columns: the first contains our logo and contact information; and the second column contains customer information and an account summary.
  1. Account number – Your 14-digit Manitoba Hydro account number.
  2. Previous charges and credits – Shows your previous bill balance and payments received.
  3. Balance forward – Shows any outstanding amounts owed from your last bill.
  4. New charges – The total bill charges for the month.
  5. Due date – The date your payment is due.

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Breakdown of your electricity charges

An example of the electricity portion of the paper bill. The table contains columns labelled: Meter number; Service from/to; Days; and Reading type. Rows underneath the table include the basic charge, energy charge, and electricity charges.
  1. Meter number – This is the meter at your property, you can find this number on your electricity meter. The bill details and charges are related to this meter.
  2. Service from/to – The dates covered by this bill.
  3. Days – The number of days in the service period.
  4. Reading type – The reading that we used to bill you. There are 3 types of meter readings: estimated, actual, and customer. An estimated reading is based on past readings. An actual reading was done by Manitoba Hydro or a contract meter reader. A customer reading is what you submit to us.
  5. Basic charge – The fixed charge that helps pay for services like meter maintenance, meter reading, billing, and record keeping.
  6. Energy charge – A breakdown of the costs of your electrical service calculated by multiplying the number of kilowatt-hours by a rate for that block of energy. If we provide different rates for different portions of your service, each rate calculation will appear on its own line.
  7. Electricity charges – The sum of all charges for your electricity service, including taxes.

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Breakdown of your natural gas charges

An example of the natural gas portion of the paper bill. The table contains columns labelled: Meter number; Service from/to; Days; Reading (previous and present); Usage; Base pressure adj.; Metric conversion factor; Cubic metres; and Reading type. Rows underneath the table include the basic charge, gas commodity, delivery, federal carbon charge, and natural gas charges.
  1. Meter number – This is the meter at your property, you can find this number on your natural gas meter. The bill details and charges are related to this meter.
  2. Basic charge – The fixed charge that helps pay for services like meter maintenance, meter reading, billing, and record keeping.
  3. Gas commodity – The natural gas we (or your independent natural gas marketer) buy on your behalf. This cost is passed on to you without markup. You pay what we pay.
  4. Delivery – The cost to deliver natural gas to your home or business.
  5. Natural gas charges – The sum of all charges for your natural gas service, including taxes.
  6. Federal carbon charge – The charge applied as part of the federal government’s carbon pollution pricing system. Learn more about the federal carbon charge.

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Equal Payment Plan

An example of the EPP summary on the paper bill. The table contains columns labelled: Meter number; Beginning of EPP year; Instalments billed; Use; Difference, and End of EPP year.
  1. Instalments billed – The EPP amount you’ve been billed for so far.
  2. Use – The actual cost of energy you used for your electricity and/or natural gas service.
  3. Difference – The difference between your actual energy costs and the EPP installments billed. The difference will show either a balancing owing or credit.

Review the EPP portion of your bill monthly

See if your EPP payments will be revised and know if your account will have a credit or a balance owing at the end of the EPP year. Learn more about the Equal Payment Plan.

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Loans & other charges

An example of the Loans/Term billing portion of the paper bill. The table contains columns labelled: Current interest; Current principal; and Principal balance remaining. Rows underneath the table include number installment, and totals for current interest and principal.
  1. Current interest – The interest portion of your loan payment.
  2. Current principal – The principal portion of your loan payment.
  3. Principal balance remaining – The remaining balance due on your loan this bill.
  4. Installment – The number of loan payments you have made within your loan term.
An example of other charges listed on the paper bill.
  1. Other charges – Charges or credits for other services (e.g., rental charges). The GST is displayed separately, if applicable.

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Consumption history

An example of the Consumption history portion of the paper bill. This table has columns labelled: Use this year; Days in period; Use per day this year; Use last year; Use per day last year; and Use for the last 12 months.
  1. Consumption history – The use comparison for your electricity and/or natural gas services. The comparison shows as a graph in April, May, October, and November, and a table in other reading months.
  2. Use this year – Your actual use billed for the service period this year.
  3. Days in period – The number of days in the service period.
  4. Use per day this year – Your actual use billed for the service period this year divided by the days in the service period this year.
  5. Use last year – Your actual use billed for the same service period last year.
  6. Use per day last year – Your actual use billed for the same service period last year divided by the days in the same service period last year.
  7. Use for the last 12 months – Your use for the last 12 months.

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