Did you or someone you know fill out an online service application or request on Thursday, May 4 between 8:45 a.m. and 1:30 p.m. through the Manitoba Hydro website? Unfortunately, a technical issue may have deleted your application.
The problem was an isolated incident and immediately addressed. It was caused by an internal server upgrade, and not a cyber-attack so no personal or project information was compromised.
If you were one of the customers who submitted a form related to one of the areas below during that time, please resubmit your application form.
- Service and lighting applications (including Residential Service application, Commercial service application, Temporary service disconnection, Service removal request)
- Permits and inspections (including Self wire application, Hot Dig application, Structure Move Clearance request)
- Tree trimming
- Damage claims
- Accessibility requests
- Landlord Express requests
How do I know if my application/request was affected?
If you have your confirmation ID number provided when you submitted the application, you can check it against the list below.
- If your confirmation number is on that list, then you will have to resubmit your information.
- If your confirmation number is NOT on the list, then your application was not affected, and no action is required.
If you do not have your confirmation number but submitted a service request to one of the affected forms during that period, we request that you resubmit your application preemptively to ensure it is received by Manitoba Hydro.
We know this is inconvenient and appreciate your help.
List of affected (deleted) application/request forms
If your confirmation number appears below, you will need to resubmit the application/request to Manitoba Hydro. Use the links above to navigate to the correct form.
|Confirmation #||Application/Request Form||Time Submitted|
|CSPI-230504-47||Commercial service application||10:44:29 a.m.|
|CSPI-230504-54||Commercial service application||11:01:54 a.m.|
|CSPI-230504-35||Commercial service application||10:19:57 a.m.|
|CSPI-230504-41||Commercial service application||10:30:17 a.m.|
|CSPI-230504-33||Commercial service application||10:18:46 a.m.|
|CSPI-230504-17||Commercial service application||9:08:06 a.m.|
|CSPI-230504-67||Commercial service application||12:05:26 p.m.|
|CSPI-230504-66||Commercial service application||12:00:26 p.m.|
|DCA-230504-34||Damage claim application||10:19:11 a.m.|
|HD-230504-51||Hot dig excavation application||10:57:28 a.m.|
|HD-230504-37||Hot dig excavation application||10:23:26 a.m.|
|HD-230504-29||Hot dig excavation application||10:02:37 a.m.|
|HD-230504-20||Hot dig excavation application||9:26:39 a.m.|
|LLX-230504-53||Landlord Express application||11:01:34 a.m.|
|CSPI-230504-56||Residential service application||11:12:32 a.m.|
|CSPI-230504-65||Residential service application||11:53:51 a.m.|
|CSPI-230504-64||Residential service application||11:50:29 a.m.|
|CSPI-230504-63||Residential service application||11:47:21 a.m.|
|CSPI-230504-61||Residential service application||11:42:58 a.m.|
|CSPI-230504-49||Residential service application||10:50:23 a.m.|
|CSPI-230504-46||Residential service application||10:44:24 a.m.|
|CSPI-230504-42||Residential service application||10:31:14 a.m.|
|CSPI-230504-36||Residential service application||10:23:16 a.m.|
|CSPI-230504-30||Residential service application||10:05:11 a.m.|
|CSPI-230504-27||Residential service application||9:58:02 a.m.|
|CSPI-230504-25||Residential service application||9:54:47 a.m.|
|CSPI-230504-21||Residential service application||9:42:30 a.m.|
|RSWP-230504-50||Self-wire permit application||10:50:45 a.m.|
|RSWP-230504-31||Self-wire permit application||10:06:31 a.m.|
|SR-230504-14||Service removal request||8:51:14 a.m.|
|SR-230504-60||Service removal request||11:28:09 a.m.|
|SR-230504-52||Service removal request||11:00:45 a.m.|
|SR-230504-38||Service removal request||10:27:21 a.m.|
|SR-230504-22||Service removal request||9:44:44 a.m.|
|SR-230504-15||Service removal request||8:56:55 a.m.|
|CSBM-230504-48||Structure move clearance permit application||10:46:15 a.m.|
|CSBM-230504-45||Structure move clearance permit application||10:37:47 a.m.|
|CSBM-230504-44||Structure move clearance permit application||10:37:20 a.m.|
|CSBM-230504-23||Structure move clearance permit application||9:48:11 a.m.|
|SD-230504-32||Temporary service disconnection request||10:17:01 a.m.|
|SD-230504-19||Temporary service disconnection request||9:26:02 a.m.|
|SD-230504-16||Temporary service disconnection request||9:00:54 a.m.|
|TREE-230504-26||Tree safety assessment request||9:55:46 a.m.|
|TREE-230504-24||Tree safety assessment request||9:51:31 a.m.|
|TREE-230504-59||Tree safety assessment request||11:21:05 a.m.|
|TREE-230504-57||Tree safety assessment request||11:13:14 a.m.|
|TREE-230504-40||Tree safety assessment request||10:28:15 a.m.|
|TREE-230504-43||Tree safety assessment request||10:34:54 a.m.|
|TREE-230504-28||Tree safety assessment request||9:58:58 a.m.|
|TREE-230504-58||Tree safety assessment request||11:16:48 a.m.|
|TREE-230504-62||Tree safety assessment request||11:43:24 a.m.|