Generally, a credit would be transferred to any new account (in the event of a move) and you’d see that on your bill. If you have a credit balance on your account and would like a cheque to be sent to you, you’ll need to contact us to review your options and start the refund process.
Call us at 1‑888‑624‑9376 (1‑888‑MBHYDRO) or TTY at 1‑855‑287‑6809.