Become a customer

You’re about to join hundreds of thousands of people who rely on electricity and natural gas provided by and for Manitobans.

Below you'll find step-by-step instructions on how to set up an account for the first time.

A woman checking off a list

If you're an existing Manitoba Hydro customer, learn how to move, stop or add an account.

Step 1Before move-in day
More details about Step 1

Gather all the information that you’ll need before you apply.

If you rent

  • your contact information
  • employment status
  • co-applicant information (if relevant)
  • your new address
  • the date you received your keys
  • landlord's contact information
  • seven-digit MH meter number(s)
  • move-in meter reading(s)

If you own

  • your contact information
  • employment status
  • co-applicant information (if relevant)
  • your new address
  • legal possession date
  • lawyer's contact information
  • seven-digit MH meter number(s)
  • move-in meter reading(s)
Step 2On move-in day
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Complete and submit the following two online forms on move-in day. Your form will be processed within two weeks. We can only process your application once all your information has been received.

Step 3Register for your online account
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Once your application is processed, we’ll send you a welcome email with your 14-digit account number. Use the link in the email to activate your online account.

Your online account gives you 24/7 access to view your bills, payment history, compare energy use and set up personalized notifications. Learn more about an online account.

Step 4View your first bill
More details about Step 4

Your first bill will be ready 45-60 days after your application has been processed.

  • If you purchased a property, billing starts on the legal possession date, which can be found on your purchase agreement.
  • If you’re moving to a rental property, you’re responsible for paying the energy bills from the day you receive the keys until the day you return them to the landlord.
  • If you’re a commercial customer you may need to pay a security deposit.

Get started

Have your information from Step 1 ready to complete your move form.

Start service account

Building a new home

To get a new service connection (such as installing an electrical or natural gas service that wasn't there before), you'll need to apply for a service connection.

Learn more

Watch our YouTube videos on how to become a new customer.