How to create an online account

At home or on the go, access your account wherever you are. You can manage your energy service for your home, cottage or business online through our app or any browser.

Self service features

An online account gives you 24/7 access to convenient self-serve features:

Billing

See your account balance and read your current or previous billing history, while still receiving your paper statement if that’s your preference.

Energy use

See your monthly energy use and compare to previous months.

Outages

Report outages, explore our outage map and receive updates on estimated restoration times.

Account updates

Submit service requests for moves or appointments.

Notifications

Set up personalized notifications for outages and important account information by text, email or automated voice call.

Payments

Enrol in billing programs such as Equal Payment Plan (EPP) and Pre-Authorized Payment Plan (PAPP), or set up a payment arrangement.

Meter readings

Submit meter readings and receive reading reminders.

How to get started

Signing up for an online account is easy. You will need your postal code and your 14-digit account number (found on the first page of your bill). Once you verify your contact information and create a password, you’ll receive an activation email to confirm your account.