Contact us
Emergency? Do not email.
Call us 24/7 to report electric or natural gas emergencies. In Winnipeg 204-480-5900 or toll-free 1-888-624-9376. We monitor and respond to emails Monday to Friday 8 a.m. to 6 p.m. excluding statutory holidays.
Our response to COVID-19
We have closed our offices to the public, including the cash counter at 360 Portage Avenue in Winnipeg, and suspended all non-essential services in occupied homes. This includes, but is not limited to:
- meter exchanges;
- residential electrical inspections;
- residential natural gas appliance inspections;
- public building leak surveys;
- disconnections;
- meter readings where the meter is located inside an occupied home.
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Phone
You will need your:
- Manitoba Hydro account number;
- service address;
- primary phone number.
Contact hours (calls and emails):
Monday to Friday from 8 a.m. to 6 p.m.
- Phone 204-480-5900;
- Toll-free 1-888-624-9376;
- TTY 204-360-6154;
- TTY toll-free 1-855-287-6809;
- Credit & Recovery Services 204-480-5901.
Send us an email.
It may take up to 5 business days for us to reply depending on the amount of emails we are handling. Thank you for your patience.
Media & press
Members of the media can contact us during office hours at 204-360-3651, 204-360-4552, or email Media Relations.
Reporters should call 204-360-3319 after regular office hours for information on emergencies only.
360 Portage Avenue
Winnipeg, MB
Canada R3C 0G8