At home or on the go, access your account wherever you are. You can manage your energy service for your home, cottage or business online through our app or any browser.
How to get started
Signing up for an online account is easy. Visit our registration page with your postal code and your 14-digit account number (found on the first page of your energy bill). Once you verify your contact information and create a password, you’ll receive an activation email to confirm your account.
An online account gives you 24/7 access to convenient self-serve features:
Billing
View your account balance and read your current or previous billing history, while still receiving your paper statement if that’s your preference.
Outages
Report outages, explore our outage map and receive updates on estimated restoration times.
Notifications
Set up personalized notifications for outages and important account information by text, email or automated voice call.
Meter readings
Submit meter readings and receive reading reminders.
Energy use
See your monthly energy use and compare to previous months.
Account updates
Submit service requests for moves or appointments.
Payments
Enrol in billing programs such as Equal Payment Plan (EPP) and Pre-Authorized Payment Plan (PAPP), or set up a payment arrangement.
Do it all with our app
Our app helps you access your account at home or on the go. Stay up to date with push notifications about bills, meter readings, outages, and more.
Need some help?
Explore our help centre to help you manage your online account.