Neighbours Helping Neighbours

Neighbours Helping Neighbours is a one-time support grant for residential customers to help cover the cost of an overdue energy bill. It’s funded by private and corporate donations and run in partnership with The Salvation Army. If you’re struggling to make ends meet, this can help.

The amount of the grant will vary depending on the overdue amount owing and the heat source used in your home. For example, if your overdue balance is $325, you may be eligible for a grant of $325.

Maximum grants available are up to $500 for customers who heat their homes primarily with electricity, and up to $400 for customers with homes not primarily heated with electricity (e.g. natural gas heat).

Eligibility

You may be eligible for Neighbours Helping Neighbours if:

  • you’re a Manitoba Hydro customer and live in Manitoba
  • you’re currently in 60 days arrears or greater
  • you haven’t received assistance from this program in the last two years
  • you live in the home year-round
  • you have a total household income (after taxes) that meets or falls below the limits in the table below
Number of peopleTotal income
One person $32,386
Two people $39,416
Three people $49,081
Four people $61,233
Five people $69,726
Six people $77,328
Seven or more people $84,930

Income limits based on the number of people living in the home. Total income is based on total household income after taxes.

You may also qualify for Efficiency Manitoba’s Energy Efficiency Assistance Program or Métis Energy Efficiency Offers.

How to apply

You can apply in-person, online or by mail.

In person at The Salvation Army

Meet with our program administrator to complete an application and provide proof of income for all household members. Contact the Salvation Army office closest to you:

Apply online

  1. Download the Neighbours Helping Neighbours Application Form (PDF, 285 KB ).
    • Complete the form including proof of income for all members of the household.
    • To be secure, cover your SIN (if applicable) on all submitted documents.
  2. Email the form and documents to us at NHN@hydro.mb.ca
We cannot guarantee the security of your personal information if you choose to submit by email.

Apply via mail

  1. Print out and complete the Neighbours Helping Neighbours Application Form (PDF, 285 KB ).
  2. Mail the completed document with proof of income to:
    Manitoba Hydro
    Neighbours Helping Neighbours
    360 Portage Ave, 14th Floor
    Winnipeg, MB R3C 0G8

Do not send original copies of proof of income by mail.

Donate

Neighbours Helping Neighbours relies on private and corporate donations. Helping is as easy as adding a one-time or monthly tax-deductible contribution to your energy bill.

Here’s how to contribute: