If a storm or accident causes damage to the electrical or gas service near your home, please call us at 1-888-624-9376 to ensure your safety.
In most cases, it’s your responsibility to pay and arrange for repairs to equipment on your property, and we’ll repair equipment on public property.
Typical configurations of residential service shown below. Individual services may vary.
Pole on customer property
Electrical equipment repairs
If your electrical equipment is damaged, such as the mast on your home, we cannot restore your power until the equipment has been repaired and passes inspection.
You are responsible for hiring a licensed electrician to make repairs. Once repairs are complete, you or the electrician must arrange for an electrical inspection. All work must have an electrical permit before starting repairs.
For property inside city limits, a City of Winnipeg inspector will notify Manitoba Hydro to reconnect power once the repairs pass inspection. For property outside Winnipeg city limits, a Manitoba Hydro inspector will typically restore power once the repairs pass inspections.
Natural gas equipment repairs
If your natural gas service is damaged, such as the piping from the meter into your home, you are responsible for hiring a licensed gas fitter to make repairs.
For replacement work, the gas fitter can turn on the gas once repairs are made and must arrange for a natural gas inspection within 60 days. If an additional line of piping or a new appliance is installed, the inspection must occur before service is restored. All work must have the appropriate natural gas permits before starting repairs.