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Damaged equipment

If a storm or accident causes damage to the electrical or gas service near your home, please call us at 1-888-624-9376 to ensure your safety.

In most cases, it’s your responsibility to pay and arrange for repairs to equipment on your property, and we’ll repair equipment on public property.

Your responsibility

Typical configurations of residential service shown below. Individual services may vary.

Overhead electricity

Repairs to service mast and meter socket are the responsibility of the property owner.

For overhead electricity service, you are responsible for the attachment point of the service line on your home and any electrical equipment beyond this point, except for the meter.

Enlarge image: Repairs to service mast and meter socket are the responsibility of the property owner.

Underground electricity

Repairs to meter socket and conduit line are the responsibility of the property owner.

For underground electricity service, your responsibility starts where the conduit line emerges from the ground. Any electrical equipment beyond this point is your responsibility, except for the meter.

Enlarge image: Repairs to meter socket and conduit line are the responsibility of the property owner.

Pole on customer property

Repairs to meter socket, conduit line, and hydro pole are the responsibility of the property owner.

For poles installed on your property, you are responsible for the attachment point from our service line to your pole, and any electrical equipment through to your home, except for the meter.

Enlarge image: Repairs to meter socket, conduit line, and hydro pole are the responsibility of the property owner.

Natural gas

Repairs to piping from the meter into the building is the responsibility of the property owner.

For natural gas service, you are responsible for any equipment past the meter.

Enlarge image: Repairs to piping from the meter into the building is the responsibility of the property owner.

Electrical equipment repairs

If your electrical equipment is damaged, such as the mast on your home, we cannot restore your power until the equipment has been repaired and passes inspection.

You are responsible for hiring a licensed electrician to make repairs. Once repairs are complete, you or the electrician must arrange for an electrical inspection. All work must have an electrical permit before starting repairs.

For property inside city limits, a City of Winnipeg inspector will notify Manitoba Hydro to reconnect power once the repairs pass inspection. For property outside Winnipeg city limits, a Manitoba Hydro inspector will typically restore power once the repairs pass inspections.

Natural gas equipment repairs

If your natural gas service is damaged, such as the piping from the meter into your home, you are responsible for hiring a licensed gas fitter to make repairs.

For replacement work, the gas fitter can turn on the gas once repairs are made and must arrange for a natural gas inspection within 60 days. If an additional line of piping or a new appliance is installed, the inspection must occur before service is restored. All work must have the appropriate natural gas permits before starting repairs.