Damaged equipment

If a storm or accident causes damage to the electrical or gas service near your home, please call us at 1-888-624-9376 to ensure your safety.

In most cases, it’s your responsibility to pay and arrange for repairs to equipment on your property, and we’ll repair equipment on public property.

For example, if a tree on your property falls on the line to your house from a pole that we own in the back lane, and it damages your service mast on your house, you will be responsible to hire and pay for an electrician to repair your mast and have it inspected by an electrical inspector. Our staff will come out to disconnect the line to make it safe for repairs and reconnect the line to restore power once repairs and inspections are completed.

If your natural gas service is damaged, such as the piping from the meter into your home, you will need to hire a licensed gas fitter, pull applicable permits, and complete the necessary repairs before we can conduct the inspection and turn the service back on.

What’s your responsibility?

Diagram showing which overhead electricity equipment is customer responsibility, and which is Manitoba Hydro responsibility.

Overhead
electricity

Diagram showing which underground electricity equipment is customer responsibility, and which is Manitoba Hydro responsibility.

Underground
electricity

Diagram showing which equipment is customer responsibility, and which is Manitoba Hydro responsibility with pole on customer property.

Pole on
customer property

Diagram showing which natural gas equipment is customer responsibility, and which is Manitoba Hydro responsibility.

Natural Gas