Be the connection that makes a difference
Every customer interaction is a chance to help someone, solve a problem and build trust. As a customer engagement specialist, you'll help customers understand their energy services, explore options and get the support they need. Your work will make a real difference in the lives of our customers.
You will help customers with their account, explain payment options or support them during a service interruption as part of a team focused on delivering a positive customer experience. We're problem-solvers, customer advocates and trusted advisors who help customers through important moments every day.
Responsibilities
As a customer engagement specialist, you will:
- assist customers with billing and account inquiries
- guide customers through online self-service tools
- explain products, programs and payment options
- support someone experiencing a power outage
- resolve customer concerns with empathy and professionalism
- provide personalized solutions that meet customer needs
- support customers through multiple communication channels
- contribute to customer satisfaction and service excellence
Qualifications
Required
- Grade 12 education or equivalent
- basic math skills
- computer proficiency
- keyboarding skills
- minimum two years of customer service experience
Preferred experience
- contact centre environments
- technical support
- credit and collections
- administrative or clerical support
Additional assets
- bilingual in English and French
- experience using AI tools to enhance the customer experience
- experience working with multiple systems at the same time
Benefits
Training and development
Our onboarding and training programs are designed to help you develop:
- customer service excellence
- problem-solving skills
- communication techniques
- billing and account knowledge
- service recovery strategies
- knowledge of energy products and programs
- digital tools and technology proficiency
Flexible work environment
Our workplace includes:
- hybrid work opportunities
- a collaborative team environment
- modern technology and support
- meaningful and challenging work
Current positions
View current job postings to check if the role is posted. If it is not posted, set up a job alert to be notified when the application period is open. Use the “Register now” button to set up your online registration (if you don’t have one already set up). Your online profile is not an application. Once you've registered, you must submit an application for the job during the recruitment period.
View instructions for creating a profile and setting up job alerts.
Set up the job alert, select “customer service” and “call centre” as your area of interest.
Register on a desktop computer or a laptop. This application will not work on your mobile device.
Register now. Already registered? Log in
How to apply
Applications must include:
If selected for next steps, you’ll participate in a pre-employment skills assessment. If successful, you move to the in-person interview process.