Moving can be challenging, but submitting a service request doesn't have to be.
If you have an online account, log in to make changes or submit your request through our online application forms. Below you’ll find step-by-step instructions on how to stop, move or add an account.
If you're not an existing Manitoba Hydro customer, learn how to become a customer.
More details about Step 1
Gather all the information that you’ll need before you apply.
If you rent
- your contact information
- employment status
- co-applicant information (if relevant)
- your new address or a forwarding address
- move-out and/or move-in date(s)
- landlord's contact information
- seven-digit MH meter number(s)
- move-out and/or move-in meter reading(s)
If you own
- your contact information
- employment status
- co-applicant information (if relevant)
- your new address or a forwarding address
- move-out and/or move-in date(s)
- lawyer's contact information
- seven-digit MH meter number(s)
- move-out and/or move-in meter reading(s)
More details about Step 2
Complete and submit the appropriate online forms on moving day. Your application will be processed within two weeks. We can only process your application once all of your information has been received. Find the appropriate move form below:
- stop service
If you're no longer no longer responsible for Manitoba Hydro service account(s). - transfer service
If you're moving to a new property and are responsible for the electricity and/or natural gas. - start service
If you're responsible for an additional property.
After you’ve submitted the appropriate move form(s), make sure to submit your meter reading(s) next. Learn how to read your meter.
More details about Step 3
Once your application is processed, we’ll send you an email with your 14-digit account number. Use the link in the email to activate your online account.
Your online account gives you 24/7 access to view your bills, payment history, compare energy use and set up personalized notifications. Learn how to get started with an online account.
More details about Step 4
Your bill will be ready 45-60 days after your form(s) have been processed. Log in to your online account to view your bill.
- Your account number will change when you move into your new property. Make sure to update your 14-digit account number with your financial institution.
- If you purchased or sold a property, billing starts/ends on the legal possession date, which can be found on your purchase agreement.
- If you're moving to or from a rental property, you're responsible for paying your bills from the day you receive the keys until the day you return them to the landlord/property manager.
Learn more
Get the most out of your energy service. Read about how to manage your account, pay your bills and read your meter.
