Your billing starts on the day you get possession of your new property. If you’re moving from a rental property, you’re responsible for paying energy bills from the day you receive the keys until the day you return them to the landlord.
Your account number will change when you move into your new place. Make sure your bank knows your new account number.
You may have to pay a security deposit. You will get this back within two years if you maintain an excellent customer credit rating (as defined by Manitoba Hydro) and have not gone into 90-day arrears in a 24-month period.
Your billing starts on the day you get possession of your new property. If you’re moving from a rental property, you’re responsible for paying energy bills from the day you receive the keys until the day you return them to the landlord.
You may have to pay a security deposit. You will get this back within two years if you maintain an excellent customer credit rating (as defined by Manitoba Hydro) and have not gone into 90-day arrears in a 24-month period.
To get a new service connection (such as putting in electrical or natural gas service where it wasn’t before), you’ll need to apply for service first.
You may have to pay a security deposit. You will get this back within two years if you maintain an excellent customer credit rating (as defined by Manitoba Hydro) and have not gone into 90-day arrears in a 24-month period.
Welcome and congratulations! The first step is to start service and create your account. This typically takes two weeks to process after your moving date and can be longer in early fall. You’ll get a registration email once it’s processed.
Your billing starts on the day you get possession of your new property. If you’re moving from a rental property, you’re responsible for paying energy bills from the day you receive the keys until the day you return them to the landlord.
You may have to pay a security deposit. You will get this back within two years if you maintain an excellent customer credit rating (as defined by Manitoba Hydro) and have not gone into 90-day arrears in a 24-month period.
If you have another property to add to your account, sign into your online account, visit the “Services” page, and choose “Start service,”. This typically takes two weeks to process (it can be longer in the fall) and you’ll get a registration email when it’s done.
To get a new service connection (such as putting in electrical or natural gas service where it wasn’t before), you’ll need to apply for service first.
Sign into your online account, visit the “Services” page, and choose “Stop service”. It typically takes two weeks to close an account after your move-out date (it can take longer in the fall) and once processed you will receive a final bill.
Request a temporary service disconnection if you need your electricity and/or natural gas temporarily disconnected for safety reasons (example: doing renovations like siding projects, foundation repairs, or other construction projects).
Register your rental property online, view estimated Equal Payment Plan (EPP) amounts and disconnections, initiate move-in and move-out information, and enter final and initial meter readings with Landlord Express.
Please contact us at 204-480-5900 or Toll-free 1-888-624-9376 and speak to a customer service representative.
What happens next
Once we receive your meter reading and one from the previous or new account holder, we’ll process your account within two weeks. When it’s processed, you’ll get a link to access your account online. Depending on our billing cycle, it may take up to eight weeks to receive your first bill if you’re moving in.
