Security deposits

You may need to provide us with a security deposit. Security deposits gain interest every month, and that interest is applied to your account every year on December 31, when the account is finalized, or when the deposit is returned to you.

If you are experiencing financial hardship as a result of the COVID-19 pandemic, contact us to discuss payment options for a security deposit.

Residential customers

You may need to pay a security deposit if:

  • you are a new customer and have no credit history with us;
  • you have not maintained an excellent customer credit rating with Manitoba Hydro;
  • you have gone into 90-day arrears at a previous address within the last 24 months;
  • have been disconnected for non-payment;
  • have filed for bankruptcy or creditor protection;
  • you have had a balance sent to a third-party collection agency.

Deposit amounts:

  • house: $300
  • multi-unit (townhouse, etc.): $200
  • apartment, heat not included: $120
  • apartment, heat included: $60

What you can do to reduce your deposit amount:

  • Sign up for our Pre-authorized Payment Plan (PAPP) to reduce your deposit by half. Your PAPP must remain in good standing. If your account is removed from PAPP within the first 24 months, the full deposit will be charged.
  • If you are a new customer to Manitoba Hydro, you can provide a credit reference letter from another utility where you had good history over the last 24 months.

The deposit will not be waived on an account that was disconnected for non-payment. If you have filed for bankruptcy or creditor protection, your deposit will be held indefinitely.

You will get your deposit back if you keep an excellent customer credit rating (as defined by Manitoba Hydro), and have not gone into 90-day arrears in a 24-month period.

Commercial customers

All new commercial accounts are eligible for a security deposit.

Your deposit will be the total of the 2 highest monthly amounts of consumption at the property within the last 24 months.

What you can do to reduce your deposit amount:

  • Sign up for our Pre-authorized Payment Plan (PAPP) to reduce your deposit by half. Your PAPP must remain in good standing. If the account is removed from PAPP within the first 5 years the full deposit will be charged.

Your deposit can be waived if you have a letter of guarantee from a recognized bank or credit union. This letter will need to be renewed on an ongoing basis. The deposit will not be waived on an account that has been disconnected for non-payment.

You will get your deposit back if you keep an excellent customer credit rating (as defined by Manitoba Hydro), and have not gone into 60-day arrears in a 5-year period. If you have filed for bankruptcy or creditor protection, your deposit will be held indefinitely.