How to request service removal
Request removal of your electrical and/or natural gas meter(s) and/or service when it is no longer required (for example, moving or demolishing a building).
This application is for permanently removing service from a building or property and must be submitted by the registered owner.
All services and meters must be removed before any demolition occurs. Removal stops your billing and a final bill will be issued to you.
Before moving a mobile home to or from a trailer park, call us at 1-888-624-9376. We will need your Manitoba Hydro account number. Mobile home connections require electric and natural gas permits. Once your mobile home has passed all inspections, we turn on your service.
Read all the steps before you start the application
The steps list your responsibilities and possible timelines.
We cannot process your request without all required information and documents.
This step may take: 3–5 business days to process your completed application.
Gather all required information and supporting documents before you start the online request.
You must include all of the following:
- meter number(s);
- proposed meter removal date (billing is stopped);
- proposed service removal date (must happen prior to demolition).
Planning and site preparation
This step may take: 30–90 days depending on the scope and type of the work.
During this step, we will schedule removal of all requested meters, service, and equipment. Simple service removals are usually completed 30 to 90 days from the proposed request date. Your meter may be removed within 30 days of the requested date.
We will inspect your site for readiness and contact Click Before You Dig MB and other utilities before we begin.
The site must:
- have all trees, equipment, and garbage removed from the area.
This step may take: 30–90 days to remove your meter and service.
If the meter is not accessible to our crews, you must meet them on-site.
We may need to temporarily disconnect or alter your services. Charges may apply if your site requirement needs alterations.
For natural gas service, we disconnect the line at the point where it enters your property.
For electric service, we remove the service wires between the building and our source.
Once this work is complete, your service(s) will have been removed.
If the premises are located in the City of Winnipeg, we notify them that the work is complete. The City of Winnipeg must receive our notification before they will issue a demolition permit to you.
If you have no immediate plans for natural gas or electric service, yet would like to keep these services, a Basic Monthly charge will be billed to your Manitoba Hydro account.
After you apply
Once you have submitted a complete application, we will assign someone to your project. They may contact you to discuss project scope or arrange on-site meetings. If no other information is required, you will not be contacted before we remove the meter and/or service.
Help with your application for service
Contact us for help with your application: