A new look for your energy bill
Starting this winter, your Manitoba Hydro bill will look different. We’ve redesigned it to make important information easier to find, understand and use.
When you open your new bill, you’ll notice:
- the total amount owing and due date are framed at the top of the page
- charges and account details are organized in a clearer, easier-to-follow format
- important information, like due dates, are colour coded in blue, yellow or red, depending on the status
- icons have been added to help highlight important information
- important messages, such as meter reading reminders, now appear on the first page
- additional details are now on the last page
Enlarge image: Manitoba Hydro energy bill outlining amounts due.
Working with you
“We heard your feedback and focused on creating a clearer, simpler bill to help better manage your accounts,” said Alex Chiang, Vice-President of Customer Solutions and Experience. “Your bill will be easier to read and the new design will help streamline how we introduce new features in the future.”
Through more than 40 hours of customer interviews and written customer feedback, you helped us identify where we could prioritize and simplify information.
To make sure these changes worked, we tested the new design with a focus group of customers, to ensure the new look makes it easier to locate and understand the most critical billing information.
We tested and implemented several other changes, including font size, use of bolder fonts and spacing. We’ve also focused on using clear, plain language rather than technical terms. These changes help ensure our new bill meets accessibility standards, as well as being easier to read and understand.
Select your preferred language
Our new bill will be available in English or French, based on your language preference. To receive your bill in French, you can update your language preference through your online account or by completing the form at hydro.mb.ca/language. If your language preference is already set to French, you’ll receive your bill in French. No action is required to continue receiving your bill in English.
