Every month, you have a three-day window to read your meter and submit your energy use. If a reading is submitted outside of its window, bills are estimated for the month.
Outside of self-read areas, most meters are scheduled to be read every second month.You can find your three-day window on your bill, meter reading slip or through text, email or voice calls from your online account. If you’re moving in or out of a property, you should submit the initial/final meter reads on the day you move.
Where you can submit readings
We have convenient ways to submit your meter readings:
Online account
Most conveniently, your information is pre-populated in our app or your online account.
Phone
Call 1-800-652-4490, choose your preferred language and follow the prompts to submit your natural gas or electricity meter reading.
Landlord Express
If you’re a residential property owner or manager with tenants that pay their own energy bills, use Landlord Express.
How to submit meter readings online
It’s easy to use your online account to submit a meter reading.
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