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New customers

If you are new to Manitoba Hydro and have not had an account with us before, a great way to get started is to learn about your bill, payment and billing options, ways to save money and energy, and other important information that will keep you safe and knowledgeable.

  • Create an account
    Start service and create your account. This typically takes two weeks to process once you’ve moved in (it can take longer in the fall) and you’ll get a registration email when it’s done.
  • How to read your bill
    Learn how to read your bill to understand your charges and rates.
  • Submit a meter reading
    Read and submit your natural gas and electricity meters regularly for a more accurate bill.
  • Pre-authorized Payment Plan
    Have your monthly payments automatically withdrawn from your bank on the payment due date.
  • Equal Payment Plan
    Budget and balance your bills with equal monthly payments.
  • Reasons for a high bill
    There are lots of things that can affect your bill. Learn what can make your bill higher than expected.
  • Rates
    See current natural gas and electricity rates for your home or business.
  • Outages
    Report an outage, see upcoming planned outages, and learn how to prepare for an outage.
  • Your online account
    Get your bill electronically and manage your account online.
  • Click Before You Dig
    Find underground electrical and natural gas lines to prevent injury or equipment damage.
  • Safety
    Learn what to do in a natural gas or electrical emergency and to prevent dangerous situations.
  • Loans & financing
    Our loans and financing options make energy efficient upgrades to your home affordable.
  • Frauds & scams
    We get reports from our customers of being approached at their home, or by phone, by someone who gives the impression they work for Manitoba Hydro. Know when you could be misled.

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