How to apply for residential service
Connect electrical and/or natural gas service to a permanent or seasonal residence. This service application is for:
- new service;
- changes, additions, or upgrades to existing service;
- conversion of heating source;
- temporary service;
- relocate existing Manitoba Hydro plant.
Before you apply for residential service, read the technical requirements (PDF, 1.4 MB).
This residential service checklist (PDF, 46 KB) will help you gather all the required service information. Ensure you and your contractor(s) have all the details before you fill in the application.
Read all the steps before you start the application
The steps list your responsibilities and possible timelines.
We cannot process your request without all required information and documents.
November 25, 2022: Manitoba Hydro has suspended processing new electrical service requests for cryptocurrency operations. This Manitoba government directive under The Crown Corporations Governance and Accountability Act will be in effect until April 30, 2024.
This step may take: 3–5 business days to process your completed application.
Gather all required information and supporting documents before you start the online application.
You must include all of the following:
- legal name of building/lot owner (who is responsible for payment) and contact information;
- natural gas and/or electric meter numbers (required for upgrade work);
- contractor’s name and contact information;
- electrical information:
- overhead, underground, or temporary service;
- estimated demand (in kVA);
- total added load.
- natural gas information:
- detailed loads, including future loads.
- site plan, which includes:
- property dimensions;
- architectural side elevations;
- driveway location;
- distances from front and side lot lines to the building;
- proximity or distance from existing Manitoba Hydro lines;
- barcode number on closest hydro pole.
Estimate and agreements
This step may take: 20–60 days after we have received your completed application and detailed site plan.
We will provide an estimate and service agreement for your project. If your application was incomplete in any way, there will be a delay in providing your estimates, and electrical and/or natural gas agreements.
The planning and design of your service connection starts after we have:
- all the documents;
- signed agreements;
- payments for your project.
Planning and design
This step may take: 60–150 days depending on the scope of the work and any changes you request.
After we receive your signed agreements and payments, we may meet you on-site to review your project.
During this step, we will:
- discuss the project completion date;
- create a detailed design for your project;
- request easement agreements;
- order materials for construction.
You will sign off on any required drawings and agreements.
Easements and approvals
This step may take: 60–120 days to request and sign off on easement agreements, depending on external approvals (agencies other than Manitoba Hydro).
Before any construction can be scheduled:
- we will request any easement agreements;
- you will sign off on the easement agreements.
As easements are registered and approved by other entities, we are not responsible for any delays.
Site preparation and construction
This step may take: 20–60 days depending on scope of work and site condition.
After the design plan is complete and any easements have been registered, we will inspect your site for readiness and contact Click Before You Dig MB and other utilities before we begin construction.
The site must:
- have a final grade of ± 6″;
- have all trees, equipment, and garbage removed from construction area;
- have all required electrical and/or natural gas permits.
Permits are not required when you apply for service, but before we can turn your service on you must have all applicable permits and have passed all inspections.
This step may take: 5–20 days to turn on your service, once construction and final inspections are complete.
Once construction is complete and your site has passed all inspections, we turn on your service.
For electrical wiring or renovation of a mobile home you must contact Inspection and Technical Services Manitoba for inspection and approval.
All electrical work:
- must be installed by a qualified and licensed electrical contractor, and electrical permits must be issued and received prior to beginning any work;
- must be inspected by a Manitoba Hydro or City of Winnipeg electrical inspector;
- must comply with the Manitoba Electrical Code for installations in the jurisdiction of Manitoba Hydro, and the City of Winnipeg Electrical Bylaw when in the jurisdiction of the City of Winnipeg.
All natural gas work:
- must be installed by a qualified and licensed gas fitter, and natural gas permits must be issued and received from Inspection and Technical Services Manitoba prior to beginning any work;
- must be inspected by a Manitoba Hydro natural gas inspector (some commercial/industrial installations also require an inspection by Inspection and Technical Services Manitoba);
- must follow the national Natural Gas and Propane Installation Code and Inspection and Technical Services Manitoba requirements.
Visit the Inspection and Technical Services Manitoba website or phone 204-945-3373.
After you apply
Once you have submitted a complete application and site plan, we will assign someone to your project. They will contact you for any missing information, discuss project scope, load, service dates, and arrange for on-site meetings.
They may request your site plan which may include the building and property dimensions, driveway locations, distances from front and side lot lines.
If you do not have an established account history, a security deposit may be required.
Help with your application for service
Contact us for help with your application:
- phone 204-480-5900 or toll-free 1-888-624-9376;
- email us.