Residential

Connect electrical and/or natural gas service to a permanent or seasonal residence. This service application is for:

  • new service;
  • changes, additions, or upgrades to existing service;
  • conversion of heating source;
  • temporary service.

Before you apply for residential service, read the technical requirements (PDF, 974 KB).

Incomplete applications will delay the connection process.

Step 1

Online application

Gather all required information and supporting documents before you start the online application.

You must include all of the following:

  • legal name of building/lot owner (who is responsible for payment) and contact information;
  • natural gas and/or electric meter numbers (required for upgrade work);
  • contractor’s name and contact information;
  • electrical information:
    • overhead, underground, or temporary service;
    • estimated demand (in kVA);
    • total added load.
  • natural gas information:
    • detailed loads, including future loads.
  • site plan, which includes:
    • property dimensions;
    • driveway location;
    • distances from front and side lot lines to the building;
    • proximity or distance from existing Manitoba Hydro lines.
    View example site plans for new service (PDF, 151 KB) or changes to existing service (PDF, 145 KB).

Apply for service

After you apply

Once you have submitted a complete application and site plan, we will assign someone to your project. They will contact you for any missing information, discuss project scope, load, service dates, and arrange for on-site meetings.

They may request your site plan which may include the building and property dimensions, driveway locations, distances from front and side lot lines.

Step 2

Estimate and agreements

We will provide an estimate and service agreement for your project. If your application was incomplete in any way, there will be a delay in providing your estimates, and electrical and/or natural gas agreements.

The planning and design of your service connection starts after we have:

  • all the documents;
  • details;
  • signed agreements;
  • payments for your project.

Step 3

Planning and design

After we receive your signed agreements and payments, we may meet you on-site to review your project.

During this step, we will:

  • discuss the project completion date;
  • create a detailed design for your project;
  • request easement agreements;
  • order materials for construction.

You will sign off on any required drawings and agreements.


Step 4

Easements and approvals

Before any construction can be scheduled:

  • we will request any easement agreements;
  • you will sign off on the easement agreements.

As easements are registered and approved by other entities, we are not responsible for any delays.


Step 5

Site preparation and construction

After the design plan is complete and any easements have been registered, we will inspect your site for readiness and contact Click Before You Dig MB and other utilities before we begin construction.

The site must:

  • have a final grade of ± 6″;
  • have all trees, equipment, and garbage removed from construction area;
  • have all required electrical and/or natural gas permits.

Permits are not required when you apply for service, but before we can turn your service on you must have all applicable permits and have passed all inspections.


Step 6

Service connection

Once construction is complete and your site has passed all inspections, we turn on your service.

For electrical wiring or renovation of a mobile home you must contact the Office of the Fire Commissioner for inspection and approval.

All electrical work:

  • must be installed by a qualified and licensed electrical contractor, and electrical permits must be issued and received prior to beginning any work;
  • must be inspected by a Manitoba Hydro or City of Winnipeg electrical inspector;
  • must comply with the Manitoba Electrical Code for installations in the jurisdiction of Manitoba Hydro, and the City of Winnipeg Electrical Bylaw when in the jurisdiction of the City of Winnipeg.

All natural gas work:

  • must be installed by a qualified and licensed gas fitter, and natural gas permits must be issued and received from the Office of the Fire Commissioner prior to beginning any work;
  • must be inspected by a Manitoba Hydro natural gas inspector (some commercial/industrial installations also require an inspection by the Office of the Fire Commissioner);
  • must follow the national Natural Gas and Propane Installation Code and Office of the Fire Commissioner requirements.

Visit the Office of the Fire Commissioner website or phone 204-945-3373.