How to request temporary service disconnection
Temporary disconnects keep everyone safe when working close to our service points, or when making additions, renovations, or repairs to buildings.
This application is only for service disconnections that are expected to be reconnected.
This application is not for natural gas or electrical service upgrades. Use the residential or commercial service applications.
If your application is for tree trimming or removal, a tree safety assessment or tree investigation may be required before we process your request. If you are unsure, request a tree safety assessment before requesting a temporary service disconnection. A minimum of 14 days’ notice is required for tree trimming temporary disconnection requests.
Read all the steps before you start the application
The steps list your responsibilities and possible timelines.
We cannot process your request without all required information and documents.
This step may take: 3–5 business days to process your completed application.
Gather all required information and supporting documents before you start the online application. A minimum of 7 days’ notice is required.
You must include all of the following:
- legal name of owner (customer) who owns the property and contact information;
- meter number(s).
We will schedule the temporary disconnection of your meter(s) and service(s). If we need to alter your service, charges may apply.
If you have no immediate plans for natural gas or electric service, yet would like to keep these services, a Basic Monthly charge will be billed to your Manitoba Hydro account.
This step may take: 20–40 days to disconnect your meter and service.
If the meter is not accessible to our crews, you must meet them on-site.
We stop the flow of natural gas and electricity at your meter, and if necessary, remove the electrical service wires from the attachment point.
For long-term disconnects, we disconnect all requested meters, service, and equipment. Simple service removals may be completed within 7 business days.
Reconnection will be completed in 1 visit.
You will contact us to reconnect your service.
If the disconnection period is longer than 6 months, you must schedule an electrical inspection. Once the project is complete and your site has passed all inspections, we turn on your service.
All electrical work:
- must be installed by a qualified and licensed electrical contractor, and electrical permits must be issued and received prior to beginning any work;
- must be inspected by a Manitoba Hydro or City of Winnipeg electrical inspector;
- must comply with the Manitoba Electrical Code for installations in the jurisdiction of Manitoba Hydro, and the City of Winnipeg Electrical Bylaw when in the jurisdiction of the City of Winnipeg.
All natural gas work:
- must be installed by a qualified and licensed gas fitter, and natural gas permits must be issued and received from Inspection and Technical Services Manitoba prior to beginning any work;
- must be inspected by a Manitoba Hydro natural gas inspector (some commercial/industrial installations also require an inspection by Inspection and Technical Services Manitoba);
- must follow the national Natural Gas and Propane Installation Code, and Inspection and Technical Services Manitoba requirements.
Visit the Inspection and Technical Services Manitoba website or phone 204-945-3373.
After you submit your request
Once you have submitted a complete application, we will assign someone to your project. They may contact you to discuss project scope or arrange on-site meetings. If no other information is required, you will not be contacted before we disconnect the meter and/or service.
Help with your application for service
Contact us for help with your application:
- phone 204-480-5900 or toll-free 1-888-624-9376;
- email us.